Administrative and Investigative Techniques Training - What is it about?
If your work
requires you to interview, consult or negotiate with other people - formally or
informally - then you will absolutely benefit from this information.
Learn the secrets of how to truly conduct an effective interview by leveraging
communication tactics and strategies to maximize your effectiveness during any dialogue.
Techniques discussed will be of particular benefit to managers, supervisors
and those working in, but not limited to, Human Resources, Security, Health & Safety,
Labour Relations, Client Services, Legal and Investigations.
Training applications are widespread, from employment screening to client
services to conflict resolution to the generic 'management' of an office to
conducting every conceivable type of 'workplace investigation' (e.g. allegations
of discrimination, workplace accidents, alleged misconduct, performance reviews,
impropriety, harassment, privacy breaches - the list goes on).
Lacking the proper skills and training can carry with it significant
consequences.
One day sessions
After great demand, we will be hosting
a one day training session on November 23rd 2011, at the Hampton Inn, 200 Coventry Rd
Ottawa.
Don't let this session pass you by. Seating is limited.
For registration information; click
here.
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Topics discussed during the day will include:
Utilize subtle persuasion and influence tactics to help you generate
dialogue or negotiate compromise;
Understand how and when to use a pure version statement during an interview;
Identify the telltale signs of deception;
Learn the best response and tactics when faced with resistance or limited
cooperation from others;
How to conduct a 'behavioral interview' and what to look for.
Learn the best time of day, location and room setup to use depending on the
situation.
Improve your listening skills, and discover why most people really aren't
that effective at this critical skill.
Learn to conduct sensitive interviews and document the experience in a
manner that doesn't compromise the legislation you are bound by.
